Frequently Asked Questions (FAQs)

1. Do you offer free shipping?

• Yes, we offer standard free shipping on all orders with no minimum purchase required.

2. How long does delivery take?

• Our processing time is 1–3 business days.
• Once shipped, delivery usually takes 5–8 business days.
• Total delivery time is typically 6–11 business days from the date of purchase.

3. What is your order cut-off time?

• Orders placed before 5 PM (GMT – London) are processed the same business day.
• Orders placed after 5 PM will be processed the following business day.

4. Do you ship internationally?

• Yes, we ship Internationally.
• For other inquiries, please contact our support team at support@claywhispers.com or call +44 7418 379775.

5. What is your return policy?

• We offer a 30-day return policy from the date of delivery.

6. How do I start a return?

• Email us at support@claywhispers.com with your order number and reason for return.
• Our support team will guide you through the process.

7. Are there any items that cannot be returned?

• Items must be unused and in their original condition, without scratches or signs of wear, to be eligible for return or exchange within 30 days of delivery. Please contact us at support@claywhispers.com with your order number to initiate the process.

8. What payment methods do you accept?

• We accept major debit and credit cards, digital wallets & PayPal, and other secure payment options available at checkout.

9. Is my payment information secure?

• Yes, we use SSL encryption and industry-standard security measures to keep your payment information safe.

10. How can I track my order?

• After your order ships, you will receive an email with a tracking link to monitor delivery progress.

11. My tracking shows "delivered," but I have not received my package. What should I do?

• Check with your local post office, neighbours, or building reception.
• If you still cannot locate your package, contact us at support@claywhispers.com for assistance.

12. When can I reach customer support?

• Our business hours are Monday to Saturday, 9 AM – 5 PM (GMT) Greenwich Mean Time (London).
• We are closed on Sundays.
• You can reach us at support@claywhispers.com or call +44 7418 379775 during business hours.

13. Can I cancel or change my order after placing it?

• If your order has not been processed yet (before 5 PM GMT), contact us immediately at support@claywhispers.com to request a cancellation or modification.

14. What should I do if my item arrives damaged or defective?

• Contact us right away with photos of the damaged item and packaging.
• We will arrange a replacement or refund promptly.

15. What are your contact details?

• Phone Number: +44 7 418379775
• Email: support@claywhispers.com
• Physical Address: 7 Copperfield Rd, Coventry CV2 4AQ, United Kingdom
• Business Hours: Monday - Saturday: 9 AM - 5 PM (GMT) Greenwich Mean Time (London)
• Sunday: Closed