Privacy Policy

Last updated: March 2026

ClayWhispers operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). ClayWhispers is powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card, debit card, and financial account numbers, payment card information, transaction details, and other payment details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel.
• Communications with us, including the information you include when sending a customer support inquiry.
• Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

• Directly from you, when you create an account, visit or use the Services, or communicate with us;
• Automatically through the Services, including from your device and through the use of cookies and similar technologies;
• From our service providers, when they collect or process your personal information on our behalf;
• From our partners or other third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device when you visit our website.

We use cookies for the following purposes:

• Essential cookies: Required for the website to function properly, including keeping items in your cart and maintaining your session.
• Analytics cookies: Used to understand how visitors interact with our website (e.g., Google Analytics), helping us improve our Services.
• Marketing and advertising cookies: Used to show you relevant advertisements on our website and other platforms, including through Google Ads and Meta (Facebook/Instagram). These cookies track your browsing activity to deliver personalized ads.
• Preference cookies: Used to remember your settings and preferences, such as language or currency.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. For more information on how to manage cookies, visit www.allaboutcookies.org.

How We Use Your Personal Information

• Provide, Tailor, and Improve the Services. We use your personal information to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a customized shopping experience.
• Marketing and Advertising. We use your personal information to send marketing communications by email, text message, or postal mail, and to show you online advertisements on our website or other platforms.
• Security and Fraud Prevention. We use your personal information to authenticate your account and detect or investigate potentially fraudulent or malicious activity.
• Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

• With Shopify, vendors and other third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support, fulfillment, and shipping).
• With business and marketing partners to provide marketing services and advertise to you.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to protect or defend the Services and our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. You may also exercise certain rights at the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. We recommend reviewing their privacy and security policies before providing any personal information.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

• Right to Access / Know. You may request access to personal information that we hold about you.
• Right to Delete. You may request that we delete personal information we maintain about you.
• Right to Correct. You may request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may request a copy of the personal information we hold about you and request that we transfer it to a third party.
• Right to Opt out of Sale or Sharing for Targeted Advertising. You may have a right to opt out of the "sale" or "sharing" of your personal information for targeted advertising purposes.
• Managing Communication Preferences. You may opt out of promotional emails at any time by using the unsubscribe option in our emails.

If you reside in the UK or the European Economic Area, you may also have the right to object to or restrict our processing of your personal information, and the right to withdraw consent where we rely on consent to process your data.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact Information

Phone Number: +44 7 418379775

Email: support@claywhispers.com

Physical Address: 7 Copperfield Rd, Coventry CV2 4AQ, United Kingdom

Business Hours:

Monday – Saturday: 9 AM – 5 PM (GMT) Greenwich Mean Time (London)

Sunday: Closed