Track My Order
Every ClayWhispers order ships with free tracked delivery. When your parcel leaves us you will get a Shipping Confirmation email containing your tracking number and a link to follow it. There is no separate login — that email is your tracking.
How long before tracking appears
- We inspect and prepare every order for 1–3 business days (Monday to Saturday). Orders placed before 5 PM GMT start the same business day.
- Your tracking number is issued when the parcel is handed to the carrier, not when you place the order.
- Total estimated delivery is 6–11 business days, including that preparation time.
No tracking after 5 business days?
Email support@claywhispers.com with your order number and we will chase it for you. Please check your spam folder first — automated shipping emails often land there.
Who carries your parcel
We use DHL, FedEx and specialist global postal services, chosen for handling fragile glassware and ceramics. Which one carries your order depends on the destination, and the carrier name appears in your shipping email.
Delivery estimates can be affected by customs clearance and seasonal carrier delays, particularly in December. Full details are in our shipping policy.
Something else wrong?
If your parcel arrives damaged, or the tracking has not moved for several days, contact us at support@claywhispers.com. Our return and refund policy covers what happens next, and you have 30 days to return an order.
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