Shipping Policy

Last updated: April 2026

Welcome to ClayWhispers. We are dedicated to delivering our handcrafted and thoughtfully curated artisan pieces to collectors worldwide. This Shipping Policy outlines our commitment to ensuring your order reaches you safely and efficiently. Please read it carefully before making a purchase.

1. Order Processing Time

• All orders undergo a quality inspection and are processed within 1–3 business days (Monday – Saturday).
• Orders placed before 5 PM (GMT) are processed the same business day.
• Orders placed during holidays or weekends will be processed on the following business day.

2. Fulfillment & Shipping Method

• To ensure authenticity and quality, orders are fulfilled directly from our dedicated partner studios and specialized fulfillment centers.
• We utilize premium international carriers including DHL, FedEx, and specialized Global Postal Services to guarantee safe delivery of our fragile glassware and ceramics.
• We currently offer Free Standard Tracked Shipping on all orders.

3. Transit Time and Total Delivery Time

• Estimated Transit Time: 5–8 business days (Monday – Saturday) for most major destinations.
• Total Estimated Delivery Time: 6–11 business days (including processing time).
• Please note that these are estimates; delivery may be affected by customs clearance or seasonal carrier delays.

4. Shipping Cost

🎁 Complimentary Shipping: We are pleased to offer free standard tracked shipping on all orders worldwide. No minimum purchase is required, and no hidden fees are added at checkout.

5. Customs, Duties, and Taxes

• All prices displayed on ClayWhispers include applicable sales taxes.
• Customs duties and import taxes on international orders are covered by ClayWhispers, so you will not be asked to pay them on delivery.
• In the rare event of a defective item or incorrect shipment, ClayWhispers will cover all associated costs, including reshipping fees and any customs duties for the replacement.

6. Order Tracking

• Once your order is dispatched, you will receive an automated Shipping Confirmation email containing your Tracking Number and a link to track your journey.
• If you have not received tracking details within 5 business days, please contact our concierge team at support@claywhispers.com.

7. Address Accuracy & Delivery

• Please verify your shipping address at checkout. We are unable to redirect packages once they have been dispatched.
• If a package is returned to us due to an insufficient or incorrect address provided by the customer, reshipping fees may apply.
• ClayWhispers provides insured shipping; however, we are not responsible for packages stolen after a confirmed successful delivery by the carrier.

Contact Information

For questions regarding your delivery, please reach out to our team:

Phone: +44 7 418379775

Email: support@claywhispers.com

Registered Office: 7 Copperfield Rd, Coventry CV2 4AQ, United Kingdom

Business Hours: Monday – Saturday, 9 AM – 5 PM (GMT)