Terms of Service

Last updated: March 2026

Overview

Welcome to ClayWhispers! The terms "we", "us", and "our" refer to ClayWhispers. ClayWhispers operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). ClayWhispers is powered by Shopify, which enables us to deliver the Services to you.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 – Our Services

ClayWhispers is an online retailer specializing in handcrafted and artisan homeware, including but not limited to Edo Kiriko glassware, Japanese ceramics, lacquerware, chopsticks, kitchen knives, and related lifestyle products. We offer worldwide shipping and sell directly to end consumers.

By accessing or purchasing from our Services, you confirm that you are at least the age of majority in your jurisdiction and that you agree to these Terms of Service.

Section 2 – Account & Access

Account Registration: To use certain features of the Services, you may be asked to create an account and provide information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, complete, and accurate.

Account Security: You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

Prohibited Conduct: You may not use our Services for any unlawful purpose, to infringe intellectual property rights, to transmit false or misleading information, to harass or harm others, or to engage in fraudulent transactions. We reserve the right to suspend or terminate your account at any time if we determine you have violated these Terms.

Section 3 – Our Products

We have made every effort to provide an accurate representation of our products. However, colors or product appearance may differ from how they appear on your screen due to device settings and configuration. We do not warrant that the appearance or quality of any products will meet your expectations or be identical to depictions in our online stores. All product descriptions are subject to change at any time without notice.

Section 4 – Orders

When you place an order, you are making an offer to purchase. ClayWhispers reserves the right to accept or decline your order for any reason. Your order is not accepted until ClayWhispers confirms acceptance and receives payment. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

Section 5 – Pricing & Payment

Price Transparency: All prices displayed on our website are in USD unless otherwise stated. Prices include applicable taxes where required. International orders may be subject to additional customs duties or import fees imposed by the destination country, which are the customer's responsibility.

Accepted Payment Methods: We accept a variety of secure payment methods. For a full list, please refer to our Payment Policy. All payments are processed securely through our payment providers.

Pricing Policy: Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email. Payment processing fees charged by third-party providers are non-refundable.

Section 6 – Shipping & Delivery

Shipping Times & Regions: We offer worldwide standard shipping with an estimated total delivery time of 6–11 business days, including 1–3 days processing. Express shipping is not available. Orders are fulfilled from our warehouses in Asia. For full details, please refer to our Shipping Policy.

Risk Transfer: Once we transfer products to the carrier, title and risk of loss pass to you. We are not liable for shipping and delivery delays caused by shipping carriers, customs processing, or events outside our control. All delivery times are estimates only and are not guaranteed.

Section 7 – Returns & Refunds

We offer a 30-day return and exchange policy. Items must be returned unused and in their original condition. Return shipping costs for non-defective items are the customer's responsibility. If you receive a defective, damaged, or incorrect item, we will cover all return and reshipping costs. For full details on eligibility, process, and refund timelines, please refer to our Refund Policy.

Section 8 – Intellectual Property

Copyright & Trademarks: All content on our website, including but not limited to text, images, photographs, videos, graphics, product descriptions, logos, and trademarks, is the exclusive property of ClayWhispers or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. Unauthorized use, reproduction, distribution, or modification of any content from this website is strictly prohibited without our prior written consent.

ClayWhispers's names, logos, product and service names, designs, and slogans are trademarks of ClayWhispers or its affiliates or licensors. You must not use such trademarks without our prior written permission. These Terms permit you to use the Services for your personal, non-commercial use only.

Section 9 – Optional Tools & Third-Party Links

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" without any warranties. The Services may also contain links to third-party websites. We are not responsible for the content, accuracy, or security of any third-party websites and recommend reviewing their policies before engaging in any transaction.

Section 10 – Relationship with Shopify

ClayWhispers is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make are made directly with ClayWhispers. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and ClayWhispers. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with ClayWhispers.

Section 11 – Privacy Policy & Data Protection

All personal information we collect through the Services is subject to our Privacy Policy. We collect and use your data to process orders, provide customer support, and send marketing communications where you have consented. We do not sell your personal information to third parties. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read and understood these privacy policies.

Section 12 – Feedback

If you submit any ideas, suggestions, feedback, or reviews, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such content for any purpose, including improving and promoting our Services. You represent that you own or have all necessary rights to any feedback you submit.

Section 13 – Disclaimer of Warranties

Liability Limitation: Except where expressly stated, all products and services are provided "as is" and "as available" without any guarantees, representations, or warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Technical Issues: We do not guarantee that the Services will always be uninterrupted, timely, secure, or error-free. We are not responsible for any technical issues, including server downtime, website errors, or interruptions in service, and we assume no liability for any losses arising from such issues.

Section 14 – Limitation of Liability

To the fullest extent permitted by law, ClayWhispers and our partners, employees, affiliates, agents, contractors, service providers, and licensors (including Shopify and its affiliates) will not be held responsible for any direct, indirect, incidental, or consequential damages, loss of profits, revenue, savings, data, or any other losses resulting from your use of our Services or products, even if we have been advised of the possibility of such damages.

Section 15 – Indemnification

You agree to indemnify, defend, and hold harmless ClayWhispers, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, arising out of your breach of these Terms, your violation of any law or the rights of a third party, or your use of the Services.

Section 16 – Modifications & Termination

Terms Updates: We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website. Your continued use of the Services following any changes constitutes acceptance of those changes. We will notify you of any material changes in accordance with applicable law.

Termination of Service: We may terminate this agreement or your access to the Services at any time without notice if we determine that you have violated any part of these Terms. Upon termination, you will remain liable for all amounts due up to and including the date of termination.

Section 17 – Governing Law & Dispute Resolution

Governing Law: These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction where ClayWhispers is headquartered (United Kingdom). You and ClayWhispers consent to the venue and personal jurisdiction of such courts.

Dispute Resolution: In the event of a dispute arising from these Terms or your use of the Services, we encourage you to first contact us directly at support@claywhispers.com to seek an informal resolution. If a dispute cannot be resolved informally, it shall be submitted to mediation or arbitration before pursuing litigation, in accordance with applicable law. Nothing in this section prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

Section 18 – General Provisions

Severability: If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment: You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Contact Information

Phone Number: +44 7 418379775

Email: support@claywhispers.com

Physical Address: 7 Copperfield Rd, Coventry CV2 4AQ, United Kingdom

Business Hours:

Monday – Saturday: 9 AM – 5 PM (GMT) Greenwich Mean Time (London)

Sunday: Closed